What we do

Remote Monitoring and Maintenance

Underpinning the Managed Print Service provided by Evros is the Xerox Tool Suite. These tools are proprietary and fully integrated with our helpdesk.  Where the Xerox solution differs from competitors in this space is in the robust integration of a database, helpdesk, web portal and reporting application to create a suite of tools that support a robust managed service end to end. The key tools in the suite are Xerox Device Agent (XDA), Xerox Services Manager (XSM) and Xerox Report Manager (XRM), as described below.

Proactive Monitoring: Xerox Device Agent (XDA)
  • Xerox Device Agent is the cornerstone of the Xerox Tool Suite and provides the other suite applications with Device Information, Alerts / Events, Utilisation Data, and Device Change Information, all automatically, all over the network.
  • The Network Discovery capability of Xerox Device Agent can identify those printers, regardless of the manufacturer, operating on the customer’s network for asset management purposes. It can also retrieve an extensive list of Device Properties such as serial number, firmware level, colour capability, network addressing, etc. that is vital for administration purposes.
  • The proactive monitoring capability can automatically notify the appropriate personnel via Email or by raising an incident log with the Xerox Help Desk when something goes wrong with a device.
  • When Xerox Device Agent detects a problem, Remote Troubleshooting can be performed from any web browser to determine whether a repair technician is needed. The current levels of each consumable used by the device can also be observed.
Asset Management: Xerox Services Manager (XSM)

Xerox Services Manager is a Web-based asset tracking and management application that provides a single point of management for all service-related incidents. The incident management component enables Xerox to track all service and support related activities. 

Management Information: Xerox Report Manager (XRM)

This module is designed to interface with the other suite members to collect, consolidate and report on asset and service related activity. The role of Xerox Report Manager within suite of tools is to consolidate data and inputs from the other components, to support business analysis and to generate comprehensive reports for all of the assets and service activities being managed. 

Key Benefits

  • All consumables, service and parts are covered as part of our services agreement no matter the yield or frequency of ordering.
  • Proactive ordering of consumables and metre reading submission is included as well as proactive fault logging.
  • Full on-site support within agreed upon SLA response time to service calls.
  • Greatly reduced admin cost – Consolidated billing, no ordering, no PO’s, etc….
  • Increased uptime and availability of devices.
  • Reduced IT labour time involved in management and maintenance of devices
  • Through precise reporting from the Management system we will identify any issues in your infrastructure that could affect productivity and efficiency.
  • Evros can help you address your environmental sustainability initiatives by implementing a print policy which can leverage energy efficient devices and printing practices. We can find innovative ways to eliminate unnecessary printing and reduce your carbon footprint, energy usage, and wastage.

As part of our service offering, Evros Technology GroupEvros utilises the nationwide service model operated by Xerox throughout the island of Ireland. Linking with our Global delivery Centres and the Management software we have already described will be the local logistics and engineer support on the ground throughout the country. In Ireland Xerox directly employ over 300 staff of which 117 are mobile field service engineers

The engineering force has an average tenure of 15 years employment with the company. The team holds electronic engineering ONC and HNC level qualifications. All engineers are continually trained on new products pre and post launch using online and class room based training. Training and development are on-going processes and are supported by regular assessment and enhanced training. This ensures that all Engineers are kept abreast of every technological advance that optimises the servicing of our equipment.

The team of 117 Field Service Engineers are strategically located throughout the country to ensure that engineers are always close at hand to respond to the service requirements of our customers.  This geographical spread allows us to meet and exceed the response times as specified in an individual clients SLA.

As services led companies, Evros and Xerox understand the paramount importance of parts availability in order to minimise downtime and maintain our equipment to the highest standards.  Xerox will only fit genuine spare parts and consumables and to facilitate this stock of all major parts & consumables in all branches.

We stock over €500,000 worth of spare parts/consumables in our Dublin Service Headquarters and additionally each engineer carries a car stock worth over €20,000. 

Evros Dublin

  • Hibernia House,
  • Cherrywood Business Park,
  • Loughlinstown,
  • Dublin 18.
  • Tel: +353 (0)1 439 6803
  • Fax: +353 (0)1 439 6804
  • Email: salesdub@evros.ie

Evros Cork

  • No 5 Eastgate Avenue,
  • Eastgate Business Park,
  • Little Island, 
  • Cork.
  • Tel: +353 (0)21 452 0044
  • Fax: +353 (0)21 452 0047
  • Email: salescork@evros.ie

Evros Waterford

  • Unit 9b,
  • Cleaboy Business Park,
  • Old Kilmeaden Road,
  • Waterford.
  • Tel: +353 (0)51 339900 
  • Fax: +353 (0)51 591794
  • Email: saleswat@evros.ie