Call Centres Can Use Microsoft Teams

By October 8, 2020Company Updates

call centre management software with evrosEnghouse Interactive has announced that it has awarded Irish IT specialists and Microsoft Gold Partner, Evros Technology Group, authorised partnership status within its partner programme. Evros will be bringing Enghouse Interactive’s Communications Center (CC) and Quality Management Suite (QMS), to customers of all sizes, primarily across the Republic of Ireland, but also into other geographies, including New Zealand, where the company has an existing office.

Initially, the partnership will focus on targeting customers and prospects who are looking to integrate their contact centre into a Microsoft Teams environment. As the relationship develops, Evros will explore other opportunities offered within the Enghouse portfolio that will complement and add value to its existing offering.

Gerry Kerr, Microsoft Practice Director, Evros explained: “The traditional PBXs are struggling to meet the demands that have been put on them by people working from home and Teams has been the premium solution for this. However, companies still need to manage the customer interactions flowing into the contact centre.

“This is where Enghouse comes in,” continued Gerry. “They have an excellent platform that integrates well into the Microsoft ecosystem. The Enghouse team has put a lot of emphasis into enhancing the end user experience and has developed a very slick, modern, easy to use and understand interface – that helps to speed up adoption of the solution within an organisation.”

Jas Jhita, Channel Director, Enghouse Interactive commented: “We’re delighted to be working in partnership with Evros. The two companies have complementary skillsets and solutions portfolios and great expertise and capability in Microsoft technologies. We are looking forward to further developing the strong synergy between our two organisations and bring the benefits of collaborative contact centre environments to a wide range of businesses across Ireland and beyond.”

About Enghouse Interactive

Enghouse Interactive delivers technology and expertise to maximise the value of every customer interaction. Core technologies include contact centre, attendant console, predictive outbound dialler, knowledge management, IVR and call recording solutions that support any telephony environment, on-premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.

 

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Dialogic, Datapulse, Eptica, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Survox, Syntellect, Telrex, Trio, Voxtron, Vidyo and Zeacom.