Is Microsoft Teams Suitable for Healthcare Organisations?

By September 3, 2020Cloud Computing

Microsoft Teams secure solutions for healthcare

Earlier this year, Satya Nadella announced Microsoft had experienced two years’ worth of digital transformation in just 2 months.

And much of this transformation has been down to a real need for Teams. Not just to help businesses to deliver their services but also to enable entire workforces around the world – including those working in healthcare, education and on the frontline.

Teams for healthcare organisations offers a number of useful features, unique to the industry.

These include the enablement of:

  • Care Coordination and collaboration
  • Secure Messaging
  • Telehealth
  • Electronic Healthcare Record (EHR) integration
  • Firstline Worker system integration

Not just unique in terms of the functionalities, but Teams is also extremely sophisticated when it comes to security and integration.

Let’s take a look at Teams Healthcare Solutions in more detail.


1) Conduct appointments online

Teams is perfect for allowing healthcare users to conduct appointments online. Not only is it a fast and effective way for patients to access care, but the Teams Patient App integrates with electronic health records (EHR) systems and enables care providers to communicate about patient care in real-time within Teams’ secure platform.

By using Teams, care providers can also share documents as well as helpful links. And the chat window is also particularly helpful for patients who are deaf or hard of hearing.

However, it’s understandable that moving information to a cloud-based service is something that healthcare providers might be wary about.

To ensure compliance, Microsoft has invested in various health industry certifications and is also compliant with GDPR and HSE regulations.

And as a trusted Microsoft partner, Evros can ensure your Teams setup is both safe and secure to use for your organisation as well as aligned with Government healthcare regulations.


2) Secure mobile messaging

Teams can also be used on mobile devices allowing users to share knowledge easily and securely while on the go. Health teams can take advantage of advanced messaging features, including priority notifications, smart cameras and message delegation.

And by using the right technologies to interact with each other, care providers are able to build on innovative ideas as well as share challenges and celebrate successes.

Moreover, this integrated level of collaboration can lead to a more streamlined and informed provision of services – which is really positive for both your patients and your organisation.


3) Patient coordination

Healthcare organisations are undoubtedly overloaded. So, being as efficient as possible is a major priority.

The Teams Lists App allows users to track patient information and schedule appointments. The app is pre-installed for all Teams users and is available as a tab in every team and channel. Lists can be created from scratch, from predefined templates or by importing data into Excel.

Create lists to track patient needs and statuses as well as for scenarios such as rounds and patient monitoring to coordinate care.

Not just for the purposes of organisation, once you build up your data, you can also analyse it to spot trends and patterns and also use that information for further treatment prediction and recommendations.

This is made even more powerful by the integration of Power Apps into Microsoft Teams which you can read more about here.


4) Orchestrate resources

The Shifts App in Microsoft Teams allows Firstline Workers to stay connected and in sync.

Manage schedules and keep in touch with your staff easily through the app as well as send policy documents, news and more.

Firstline Workers and their managers use their mobile devices to manage schedules and keep in touch.

Managers can use the app to send messages to one person (for example, “there’s a spill on the floor”) or the entire team (for example “the regional GM is arriving in 20 minutes”).

Employees can use it to view their upcoming shifts, as well as see who else is scheduled for the day, request to swap or offer a shift and request time off.


5) Security built into every layer

Health matters and so does patient privacy.

With Microsoft Teams, security has been built into every layer. And especially for health organisations, the team at Evros can configure your setup specifically to protect your data and give you the freedom to collaborate and care for your patients while maintaining full compliance.

In addition, Teams enforces a range of security feature such as team-wide and organisation-wide two-factor authentication, single sign-on through Active Directory and encryption of data in transit and at rest.

Files are stored in SharePoint and are backed by SharePoint encryption. Moreover, notes are stored in OneNote and are backed by OneNote encryption.

Advanced Threat protection (ATP) is available for Microsoft Teams.


Healthcare and the cloud

Once viewed with scepticism by the health industry, cloud technologies are now undeniably being embraced by health organisations around the world.

The virtually unlimited storage pool makes archiving medical images extremely cost effective.

And machine learning and AI are also playing a huge role in progressing the industry as a whole.

Even just creating patient journey-boards and KPI dashboards can have a huge impact on baselining performance, identifying bottlenecks and streamlining operations.

Moreover, by taking advantage of cloud services such as Teams, health organisations are able to apply analytics for functions such as retrospective reporting, real-time dashboarding, predictive analytics, and even proscriptive decision-making.


Talk to us today

Find out more information about how we can set your organisation up with Microsoft Teams so that you can collaborate effectively as well as streamline your services in a safe, secure and compliant manner.

Get in touch with us today.