IT Managed Services

Your Complete
IT Managed Solution

Our managed service teams work across Dublin and Auckland facilitating IT incident and service requests 24x7x365 guaranteeing a superior customer service to all our clients.

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Why Does Your Business Need Managed IT Services?

Our capability has adapted to emerging IT solutions over the past five years, enabling you to bolt on additional support services and custom-built support for your on premise environment. Evros delivers support to your environment at each level, from applications to hardware infrastructure. Our consultative-led approach determines what is the right solution for your business. Experience a complete managed solution that delivers right across the IT stack, driving industry-leading support and management of your on premise IT environment.

What Is Follow The Sun Support?

United States of America


United Kingdom

New Zealand

Follow the sun IT support is available to all Evros clients. Where traditional IT companies operate a reduced workforce during out of office hours, Evros seamlessly switches support and monitoring between our Dublin and Auckland offices. This gives our managed service clients 24x7x365  access to tier 3 level support when they need it, no matter what time zone the business operates in.

Evros Managed Services

Evros Technology Group has redefined how IT Managed Services should be delivered.

On-site Technical Resource

The On-site Technical Resource team is supported by a panel of specifically qualified and experienced engineers in niche-area technologies. This service can be arranged for resources with a required skill set to work on specific projects or provide ongoing operational support for a set period of time.

Network Infrastructure Support

The Network Infrastructure Service provides operational technical support on all your identified network and Wi-Fi infrastructure, from various manufacturers outside of the connected Evros network.

Monitoring, Control and Alerting

Our team of Monitoring Engineers and Event Analysts ensures the rapid response and remediation of key issues before they become incidents. The Evros monitoring and alerting service provides a real-time, in-depth view of your environment which enables the proactive identification and resolution of threat, ensuring a prompt response to assist in maintaining performance, capacity and availability.

Outsourced Helpdesk

Our Service Desk is the first point of contact for immediate response, continuously focusing on the needs and priorities of our user. The team will triage, mitigate and resolve and in the event of a require escalation, we will gather information to allow for rapid solution response.

Systems Infrastructure Support

The Systems Infrastructure Service delivers your daily system administration tasks and management on the cloud solution, with a wide array of skilled resources to maintain performance, capacity and availability of your environment.

Hardware Support

Our Support Service team will triage, diagnose and repair all ICT assets outside of the Evros environment, including dispersed office locations.

Backup Support

The Backup and Replication Support Service provides operational technical Backup support to clients on your own identified environment. The service monitors, manages and supports your environments and backup and replication related issues.

Application Support Service

The Application Support Service provides the skills needed to support and administer the business applications utilised by end users. We provide management, maintenance and support to defined applications that directly underpin business services.

Patch Management

The Patch Management Service provides updates to all Windows servers during monthly schedules. The servers will be grouped based on their role within the customer environment. This grouping allows Evros to patch non-critical and critical Windows infrastructure in a controlled way, ensuring stability to the production environment.

Evros Managed Cloud Services deliver seamless management and support to our clients mission critical ICT infrastructure, we do this through our 24x7x365 network operations centre in Dublin and Auckland. Our core focus is to deliver agility, flexibility, scale and stability to our customers through impactful services underpinned by strong client relationships."

Hugh DawsonEvros Service Director
it managed services, it managed solutions

Why Choose Evros?

managed it services

Over 150 highly trained engineers available to your organisation

microsoft teams

Two Network Operations Centres Headquarters in Cherrywood and a second location in Auckland New Zealand

managed it solutions

Multiple monitoring solutions with issue alerting for all IP-enabled devices

Dedicated Business Account and Technical Account Management

Next generation technology management solutions developed over 25 years

Outsourced Service Desk tailored to reporting requirements and high availability SLAs

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