Managed Cloud Services

What is Managed Cloud Services?

Simply, Cloud Managed Services provide solutions right up the entire IT stack that fill the gaps in your IT infrastructure beyond the cloud. The Evros Managed Cloud Service capability has adapted to emerging IT solutions over the past five years, enabling you to bolt on additional support services and custom-built support capabilities for your environment. Our consultative-led approach determines what is the right solution for your business, backed by industry-leading support and management of your cloud. Are you considering Cloud Managed Services for your business? Evros delivers next-generation technology management solutions developed over 25 years.

Outsourced Helpdesk

Our Service Desk is the first point of contact for immediate response, continuously focusing on the needs and priorities of our user. The team will triage, mitigate and resolve and in the event of a require escalation, we will gather information to allow for rapid solution response.

Hardware Support

Our Support Service team will triage, diagnose and repair all ICT assets outside of the Evros environment, including dispersed office locations.

Systems Infrastructure Support

The Systems Infrastructure Service delivers your daily system administration tasks and management on the cloud solution, with a wide array of skilled resources to maintain performance, capacity and availability of your environment.

Backup Support

The Backup and Replication Support Service provides operational technical Backup support to clients on your own identified environment. The service monitors, manages and supports your environments and backup and replication related issues.

Application Support Service

The Application Support Service provides the skills needed to support and administer the business applications utilised by end users. We provide management, maintenance and support to defined applications that directly underpin business services.

Network Infrastructure Support

The Network Infrastructure Service provides operational technical support on all your identified network and Wi-Fi infrastructure, from various manufacturers outside of the connected Evros network.